Slack
Add the TraceX Slack app so your team can mention @TraceX in a thread and get the investigation, the answer and its sources in the same thread.
Mention @TraceX in a channel or message it directly. It reads the thread, investigates the project’s connected databases, code and logs, and replies in the thread with its sources.
Why connect Slack
Section titled “Why connect Slack”Issues are usually reported in Slack first: a support channel, an incident channel, a DM to the engineer who “knows the system”. With TraceX in Slack, whoever sees the issue can ask straight away, and the answer lands in the same thread for everyone to read, without anyone leaving Slack or waiting for an engineer to be free.
Connect
Section titled “Connect”- In the dashboard, open Integrations → Slack and click Add to Slack. A Slack workspace admin approves the app. Each Slack workspace connects to one TraceX project.
- In Slack, invite TraceX to the channels where your team reports issues:
/invite @TraceX. - Mention it: @TraceX checkout payments are failing since 09:00, order 48213.
TraceX posts “Looking into it…” at once, then edits that message into the answer with its sources. A question is answered once even if Slack retries it.
Getting good answers in Slack
Section titled “Getting good answers in Slack”- Mention it in the thread where the issue was reported: TraceX reads the thread, so it picks up the details people already posted.
- Include an identifier: an order number, an email, a request id or an error.
- Ask follow-ups in the same thread.
Fix approvals from Slack
Section titled “Fix approvals from Slack”When admins approve fix pull requests, they can approve from Slack too.
Security
Section titled “Security”- Every request from Slack is signature-checked, so only Slack can trigger TraceX.
- The bot token is stored encrypted.
- TraceX only sees channels it’s invited to and messages that mention it.
- Questions from Slack appear in Conversations and count toward your plan’s chat messages.
Troubleshooting
Section titled “Troubleshooting”| Problem | What to check |
|---|---|
| TraceX doesn’t reply | Invite it to the channel with /invite @TraceX, and make sure the message mentions @TraceX. |
| “Add to Slack” asks for approval | Your Slack workspace restricts apps. A Slack admin needs to approve TraceX. |
| Replies come from the wrong project | Each Slack workspace connects to one project. Reconnect Slack from the right project. |
Remove access
Section titled “Remove access”Disconnect Slack in Integrations, or remove the app in Slack (Settings & administration → Manage apps).