Plans and billing
Manage your subscription
Change your TraceX plan or billing interval, add or remove seats, update your card, download invoices, cancel, and what happens when a payment fails.
Admins manage the subscription on Billing.
Change plan
Section titled “Change plan”Choose another plan on Billing:
| Change | When it applies | What you pay |
|---|---|---|
| A bigger plan or more seats | Now | A prorated amount for the rest of the current period |
| A smaller plan or fewer seats | At your next renewal | Nothing extra; the new price starts at renewal |
| Monthly ↔ yearly | At your next renewal | The new interval’s price from then |
Upgrades apply now so you get the new limits straight away. Downgrades wait for the renewal so you keep what you’ve paid for.
Use Seats to add or remove extra seats (Seats).
Card and invoices
Section titled “Card and invoices”- Manage billing opens the payment provider’s portal, where you update your card and see past payments.
- Invoices on Billing lists every invoice with a download button for the PDF, for your finance team.
Cancel
Section titled “Cancel”Cancel plan cancels at the end of the paid period:
- until then, you keep your plan and its limits;
- afterwards, the organization moves to Starter;
- nothing is deleted: projects, investigations and integrations stay.
Failed payments
Section titled “Failed payments”If a renewal fails, Billing shows a notice and the provider retries. Update your card under Manage billing to keep your plan. If every retry fails, the organization moves to Starter until a payment succeeds.