Share a report
Make a read-only link to a finished TraceX investigation for a manager, another team or a customer, what the link shows and hides, and how to revoke it.
Not everyone who needs to see a root cause has a TraceX account. A manager wants the summary, another team needs the handover, a customer asks what happened. A share link gives them a read-only view of a finished report without signing in and without exposing your data.
Make a link
Section titled “Make a link”Any member can make a share link for a finished investigation from its page. The link is shown once: copy it then. TraceX stores only a hash of each link, so it can’t show it again. Make a new one if you lose it.
Anyone with the link sees the report until it expires or is revoked.
What a shared report shows
Section titled “What a shared report shows”The diagnosis and how it was reached:
- the summary, root cause, confidence and impact,
- the fix and how to check it,
- what was ruled out,
- a one-line summary of each piece of evidence.
What it never shows
Section titled “What it never shows”| Never included | Why |
|---|---|
| Raw query results and file contents | They can contain customer data and source code. |
| The reporter’s address and the original request text | Personal data about the person who reported it. |
| Internal drafts: the suggested customer reply and the engineering note | They’re for your team to edit before anyone sees them. |
So a link is safe to forward: the reader learns what went wrong and how it was fixed, but not your data.
Revoke or turn off
Section titled “Revoke or turn off”- Revoke a link from the investigation page at any time. It stops working at once.
- Turn link sharing off for the organization under Security (admins). Every existing link stops working too, and members can’t make new ones.